Terms and Conditions
All orders are to UK mainland addresses only.
All prices quoted by BigFatZero.co.uk are in £ Sterling.
All goods must be delivered to the cardholder's address.
We try to ensure that the information shown on BigFatZero.co.uk is as accurate as possible. BigFatZero.co.uk cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.
All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available, you will be offered an alternative or given a full refund. All goods remain the property of BigFatZero.co.uk until full payment is received.
Damage or shortages
Delivery
We will provide a specific delivery day wherever possible but we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods on the allocated day. Deliveries are classed as an all day call between the hours of 7am to 7pm and we are unable to advise a specific time slot.
We offer free delivery on all mainland UK deliveries (except the following postcodes; AB, PH, IV, KW, PA, DD)
Where a pre arranged agreed day has been given for a delivery and that delivery fails due to there being no one at the address to sign for the goods then the customer maybe liable to pay a failed delivery charge. Also if you cancel a delivery after the goods have left our warehouse you may be required to pay a cancellation charge..
Returns
If you decide you do not require the goods, they may be returned within 7 working days of receiving them (at your own expense) for a full refund. Goods must be returned in their original packaging, unused, and in a perfect condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.
Instruction Manuals
We recommend that if you are experiencing problems with your purchase that you check out the instruction manual. Experience tells us that in many cases checking there can often solve what seems like a fault quickly and easily.
Faulty Goods & Guarantees
All goods we supply are covered by a full year's parts and labour guarantee. Extended warranties are available on most goods.
If the goods develop a fault within 28 days of receipt, please contact us by email and we will either arrange to collect the goods and exchange them or issue a refund. For smaller items we may request that you return them by Royal Mail Special Delivery and we will reimburse the postage cost.
If a fault occurs outside of 28 days we will arrange a service call or collection of the goods as necessary.
Whether we arrange collection or you return the goods at your own expense, it is the customer's responsibility to ensure that the goods are adequately packaged for shipping, Big Fat Zero will accept no responsibility for damage that occurs due to inadequate packaging.
IMPORTANT: If BigFatZero.co.uk incur charges for servicing. Call out charges or carriage for an item/s that is/are not found to be faulty then these costs will be charged to your credit card account.
Brown Goods (Home Entertainment Products), portable items and TV's to 28"
Contact us and we will arrange for a courier to collect the item for return to our own workshops in West Wales.
Brown Goods (Home Entertainment Products), larger items and TV's over 28"
Contact us and we will provide you with details of a local authorised repair centre that can arrange for a service call.
Please note that although your warranty covers both parts and labour, it does not cover the delivery and collection of the above items from the repairer and some service centres may charge for this. Any charge (if applicable) must be paid by you, the customer, directly to the service agent.
White Goods (Major Kitchen Appliances)
After-sales service on these items is normally handled by the manufacturer's own service organisation. Documentation on how to contact the manufacturer should be supplied to you with the appliance.
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